The waiter has just spilled a glass of water all over you! At least it wasn’t the minestrone soup! Your meal, the experience at the restaurant and with your dining partners is ruined; irreparably. Or is it? Everyone will have a bad customer service experience at some point, in fact most likely several times a year (more if
My 5 year old son has reached a deep and wonderful obsession with tennis this UK summer. Fuelled by the blanket coverage of Wimbledon he is enthralled by an environment where interest in tennis is at an all-time high. He will watch 2 points (3 at most) and then bound out into the garden to commence play.